Privacy policy
Last updated: October 20, 2026
This is a translation. In case of discrepancy, the Spanish version prevails.
At CableAZUL we take the protection of your data seriously. This policy explains which personal data we process, why, for how long, and what rights you have, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
1. Data controller
- Owner: CableAzul Com
- Tax ID: [NIF/CIF]
- Address: Barcelona
- Privacy contact email: [email protected]
2. What data we process and why
| Activity | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact form | Name, email, phone (optional), service of interest and message | To answer your enquiry and, if you ask, send you a quote | Your consent (Art. 6.1.a GDPR) and steps taken at your request prior to entering into a contract (Art. 6.1.b) |
| Ordering services | Identification and contact details, billing details, domains and services ordered | To provide the service, manage your account, invoice you and give you support | Performance of the contract (Art. 6.1.b) and compliance with legal, tax and accounting obligations (Art. 6.1.c) |
| Abuse reports | Email, name (optional), reported resource, description and evidence provided | To investigate and resolve misuse of the services we host | Legitimate interest in the security of our network and customers (Art. 6.1.f) |
| WHOIS lookup | Domain looked up and IP address | To show the public registration data of the domain and limit the number of lookups to prevent abuse | Legitimate interest in protecting the service (Art. 6.1.f) |
| Anti-bot protection | Technical browser and connection data, processed by Cloudflare Turnstile | To tell people from bots and prevent spam in forms | Legitimate interest in the security of the website (Art. 6.1.f) |
| Browsing the website | IP address, date and time, requested page and browser (server logs) | To keep the website running and secure and detect attacks | Legitimate interest (Art. 6.1.f) |
We do not make automated decisions or build profiles with your data. We do not use it to send you advertising without your express consent.
3. How long we keep your data
- Contact form enquiries: as long as needed to answer them and, at most, 1 year from the last contact, unless you become a customer.
- Customer data: for the duration of the contract and, afterwards, for the legal retention periods: 6 years for commercial records (Art. 30 of the Spanish Commercial Code) and 4 years for tax records (Spanish General Tax Law), or any other applicable period.
- Abuse reports: as long as needed to handle them and, at most, 2 years, unless they must be kept to deal with claims or requests from the authorities.
- WHOIS lookup limit: the IP address is kept for a maximum of 1 hour.
- Server logs: a maximum of 12 months.
4. Who we share data with
We do not sell or transfer your data to third parties. Only the providers we need to deliver the service have access to it, acting as data processors under a contract compliant with Art. 28 GDPR:
- OVH SAS (France, EU): the data centre where our servers are hosted.
- Cloudflare, Inc.: content delivery network, security and the Turnstile anti-bot service. This may involve transfers to the USA, covered by the EU-US Data Privacy Framework and the European Commission's standard contractual clauses.
- Payment providers (when you order a paid service): they process payment data directly; we do not store your card details.
- Tax and accounting advisors: to meet our legal obligations.
We will also disclose data to public authorities, courts and law enforcement when there is a legal obligation to do so.
5. Your rights
You can exercise at any time your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent without affecting the lawfulness of prior processing.
To exercise them, write to [email protected] stating which right you wish to exercise. If we have doubts about your identity, we may ask for additional information to confirm it. We will reply within one month at the latest.
If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the supervisory authority of your country of residence in the EU.
6. Security
We apply appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS), servers located in the European Union, access control, backups and regular security updates.
7. Minors
Our services are not aimed at children under 14. If you are under 14, do not send us personal data without the consent of your parents or guardians.
8. Cookies
This website only uses the technical cookies necessary for it to work. See our Cookie policy for more information.
9. Changes to this policy
We may update this policy to reflect legal changes or changes to our services. The current version, with its update date, will always be published on this page.